MUY luôn cam kết giao đến khách hàng những sản phẩm mới 100%, trong tình trạng tốt nhất, nguyên đai nguyên kiện và chính xác đầy đủ theo đơn hàng đã đặt. Những trường hợp trả hàng và hoàn tiền sẽ được xem xét như sau:

– Sản phẩm bị lỗi, sai loại sản phẩm, thiếu sản phẩm so với đơn hàng được đặt.

– Sản phẩm bị hết hạn sử dụng.

– Sản phẩm hư hỏng

Thời gian đổi trả: Trong vòng 10 ngày.

1. Quy định về thời gian thông báo và gửi sản phẩm đổi trả

-Thời gian thông báo đổi trả: trong vòng 24h kể từ khi nhận sản phẩm đối với trường hợp sản phẩm bị lỗi, hư hỏng -Thời gian gởi chuyển trả sản phẩm: trong vòng 14 ngày từ ngày nhận sản phẩm.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.